Privacy Policy

1. Overview

This Privacy Policy explains how MatterCode collects, uses, discloses, and protects information in connection with its software, services, websites, and related business operations.

2. Scope

This policy applies to information collected through MatterCode websites, customer portals, support interactions, deployment activities, and related business communications. Separate contractual terms, data processing agreements, or customer-specific security terms may also apply.

3. Information We Collect

• Business Contact Information: Names, work email addresses, phone numbers, company names, job titles, and billing contacts.
• Account and Usage Information: Login details, audit logs, support records, device identifiers, access records, feature usage, and operational metadata.
• Customer Data: Data processed through the service, including images, video streams, sensor readings, system events, reports, annotations, workflow data, and related industrial data, depending on the deployment.
• Website Information: Basic analytics, cookies, browser details, IP address, and diagnostic information where applicable.

4. How We Use Information

• Provide, operate, maintain, and support the service.
• Set up accounts, authenticate users, and manage access.
• Deliver deployments, onboarding, configuration, and integrations.
• Respond to support requests, incidents, and customer inquiries.
• Issue invoices, process billing, and manage commercial relationships.
• Secure the service, detect abuse, and troubleshoot technical issues.
• Improve service quality, performance, and reliability.
• Comply with legal obligations and enforce agreements.

5. On-Premise and Customer-Controlled Environments

MatterCode is designed in many cases to operate within customer-controlled environments. Where services are deployed on-premise, customer data is generally intended to remain within that environment unless remote access, cloud backup, managed support, telemetry, or other external transfer is expressly enabled by the customer or agreed in writing.

6. Legal Bases for Processing

Where applicable, MatterCode processes information based on one or more of the following:

• Performance of a contract or steps requested before entering a contract.
• Legitimate business interests such as support, security, improvement, and operations.
• Compliance with legal obligations.
• Consent, where consent is required by law.

7. Sharing of Information

MatterCode does not sell personal information. Information may be shared:

• With service providers, contractors, or subprocessors that support hosting, identity, support, analytics, communications, or operations.
• With the customer's authorized users, administrators, affiliates, or representatives.
• When required by law, regulation, legal process, or governmental request.
• In connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction.
• To protect rights, safety, security, property, users, customers, or the public.

8. Data Retention

MatterCode retains information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, maintain security records, enforce agreements, and support legitimate business needs. Retention periods may vary depending on the type of information, deployment model, applicable contracts, and legal requirements.

9. Security

MatterCode uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission, storage, or processing is completely secure, and absolute security cannot be guaranteed.

10. International Data Handling

MatterCode may process information in jurisdictions where it or its service providers operate, subject to applicable law and contractual obligations. When required, appropriate steps will be used to protect transferred information.

11. Cookies and Similar Technologies

MatterCode websites and portals may use cookies or similar technologies for authentication, session management, analytics, user preferences, and security. You may control cookies through your browser settings, although disabling some cookies may affect site functionality.

12. Your Rights

Depending on applicable law, individuals may have rights to access, correct, delete, restrict, object to, or export certain personal information. To the extent required by law, MatterCode will honor valid requests, subject to verification and applicable exceptions.

13. Customer Responsibilities for End-User and Workplace Data

Customers are responsible for providing notices, obtaining consents where required, defining lawful use policies, and ensuring that their use of MatterCode within workplaces, facilities, or operational environments complies with applicable privacy, labor, employment, surveillance, and safety laws.

14. Children's Privacy

MatterCode services are intended for business use and are not directed to children. MatterCode does not knowingly collect personal information from children in violation of applicable law.

15. Third-Party Links and Services

Websites or services may contain links to third-party websites, products, or services. MatterCode is not responsible for the privacy practices, content, or security of third parties.

16. Delaware Law

This Privacy Policy is governed by the laws of the State of Delaware, without regard to conflict of law principles, except where applicable privacy law requires otherwise.

17. Changes to This Policy

MatterCode may update this Privacy Policy from time to time. The updated version will be posted with a revised effective date. Continued use of the service after the effective date of the updated policy constitutes acceptance of the revised policy where permitted by law.

18. Contact

For privacy-related questions or requests, please contact MatterCode through the contact details provided on the website or in your commercial agreement.